Where do I collect the keys?
Check-in and key collection take place at the Hotel Riu Nere on Carrer Major, 4 in Vielha, just 50 metres from the apartments.

When can we get access to the apartment, and what time do we have to vacate it?
The apartments can be occupied from 15.00, but depending on previous occupancy they may well be available earlier. They must be vacated on departure day by 11:00 h

How do I book an apartment?
At you can check availability and book online.

When do I get confirmation of my reservation?
Once you have completed all the necessary details, we will send you an email confirmation of the reservation with details of all the steps you need to take on arrival. If you do not receive this email, please contact us as soon as possible.

Why do you need my credit card details?
We need a credit card number to guarantee the reservation.

What do I do if I need help during my stay?
There will always be a member of staff available at the Hotel Riu Nere on Carrer Major, 4 in Vielha, just 50 metres from the apartments.

What happens if I break something?
Please let us know as soon as possible and we will try to repair or replace it. If necessary, we can come to an agreement on the cost.

Are pets allowed?
No, we do not accept pets.

Are there any extra costs?
NO, the total amount includes: taxes, daily cleaning (except the kitchen), daily towel change, water, electricity and central heating.

Can the apartments be rented by the month or for longer stays?
Yes, please contact us via the website In the Contact section you will find a form; simply complete it with your dates, the number of people, a contact number and your email address and we will get back to you as soon as possible.

© SERRANO Apartments · Sant Nicolau, 2 · Vielha (Val d'Aran) · Tel.: 973 640 150